Policies
Cancellations, rescheduling, and refunds
These are the rules I follow for every session. If something here does not fit your situation, email me and I will look at it individually.
Cancel or reschedule at least 24 hours ahead
You get a full refund, or one free reschedule to a new time. There is no fee.
Less than 24 hours' notice, or a no-show
The session is used and it is not refunded. I hold that time for you and I do not fill it at the last minute.
Four-Week Follow-Through
The four sessions must begin within 60 days of purchase and be completed within six weeks of the first session. Sessions you have already completed are not refundable. If you want to cancel the remainder of a package, submit the request through the client portal and I will review it individually.
How refunds are processed
I process refunds through Stripe, the payment processor used for this site. Refunds are typically issued within five business days. The time it takes to appear on your statement depends on your bank.
How we communicate
Messages, written follow-ups, and check-ins take place through the secure client portal. Email is used for notifications and secure links.
What these sessions are
Sessions are nonclinical personal goal planning. They are not therapy, counseling, diagnosis, psychological assessment, crisis support, or mental-health treatment, and they are not legal, medical, financial, or nutritional advice.
Questions about any of this? Email me at hello@isabellarassin.com or choose a session.